Privacy Policy

We are committed to protecting your privacy and handling your personal information with care, respect, and in accordance with Australian privacy laws.

Effective Date

June 22, 2025

Last Updated

June 22, 2025

ABN

77 627 702 052

1. Introduction and Commitment

Be You Support Services is committed to protecting the privacy and confidentiality of personal information we collect and handle. As an NDIS registered provider, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Commonwealth), the National Disability Insurance Scheme Act 2013, and all applicable privacy laws and regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal and sensitive information, including health and disability information. It also outlines your privacy rights and how you can exercise them.

Our Privacy Principles

  • We only collect information necessary for your support
  • We protect your information with strong security measures
  • You have control over how your information is used
  • We are transparent about our privacy practices

2. Information We Collect

We collect personal and sensitive information necessary to provide NDIS supports and services, including:

Personal Information

  • • Full name, date of birth, gender
  • • Contact details (address, phone, email)
  • • NDIS participant number and plan details
  • • Medicare number (where required)
  • • Emergency contact information
  • • Guardian/nominee details (where applicable)

Sensitive Information

  • • Health and medical information
  • • Disability diagnosis and support needs
  • • Mental health information
  • • Medication records
  • • Behavioral support requirements
  • • Cultural background and language preferences

Service-Specific Information

Daily Support Services:

  • • Support plans and progress notes
  • • Daily living assistance records
  • • Household task preferences

Community Services:

  • • Community participation preferences
  • • Transport requirements and mobility needs
  • • Clinical nursing assessments and care plans

3. How We Collect Information

We collect information through various methods, always with your knowledge and consent where required:

Directly from You

We collect most information directly from you through:

  • • Our contact form and booking system
  • • Service agreements and assessments
  • • During service delivery
  • • Phone and email communications
  • • Regular check-ins and reviews

From Authorized Representatives

With your consent, we may collect information from:

  • • Nominees, guardians, or advocates
  • • Family members or carers
  • • Support coordinators
  • • Plan managers

From Other Sources

With your consent or as authorized by law, we may collect from:

  • • NDIA and NDIS Commission
  • • Healthcare providers and allied health professionals
  • • Other NDIS providers involved in your care
  • • Emergency services (in emergency situations only)

Collection Notices

At or before collection, we will notify you about why we're collecting information, how we'll use it, and who we may share it with. We provide this information in accessible formats upon request, including Easy Read, large print, and audio formats.

4. Why We Collect and Use Information

We collect and use your personal information for specific purposes related to providing you with quality NDIS supports and services:

Primary Purposes

  • • Delivering NDIS supports and services in your plan
  • • Coordinating care with other providers
  • • Billing and payment processing
  • • Meeting our legal and regulatory obligations
  • • Ensuring your safety and wellbeing

Secondary Purposes

  • • Quality improvement and service development
  • • Staff training and supervision (de-identified)
  • • Incident management and reporting
  • • Complaints resolution
  • • Risk management and safety planning

8. Your Privacy Rights

You have important rights regarding your personal information. We make it easy for you to exercise these rights:

Access Your Information

You have the right to:

  • • Request access to personal information we hold about you
  • • Receive information in accessible formats (Easy Read, large print, audio)
  • • Get responses within 30 days
  • • Access at no charge (unless request is complex)

Correct Your Information

You can:

  • • Request correction of inaccurate, incomplete, or outdated information
  • • Expect prompt responses to correction requests
  • • Receive written reasons if we refuse correction
  • • Ask us to add a statement if correction is refused

Other Important Rights

  • • Opt-out of direct marketing communications
  • • Request anonymity or use a pseudonym (where practicable)
  • • Make a privacy complaint
  • • Withdraw consent for specific uses (may affect service delivery)

Exercise Your Rights

To exercise any of your privacy rights, simply contact us:

Questions About This Policy?

If you have questions about our privacy practices or need this policy in an alternative format, we're here to help.

Visit Contact Page

Contact Form

This policy is available in Easy Read, large print, audio, and community languages upon request.