Accessibility Statement

We are committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone who visits our website.

WCAG Standard

2.2 Level AA

Last Updated

June 22, 2025

Next Review

June 22, 2026

1. Our Commitment to Accessibility

Be You Support Services is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards to ensure we provide equal access to all users.

We strive to ensure our website and digital services are accessible to people with various disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our Accessibility Principles

  • Perceivable: Information and UI components must be presentable to users in ways they can perceive
  • Operable: UI components and navigation must be operable by all users
  • Understandable: Information and UI operation must be understandable
  • Robust: Content must be robust enough for interpretation by assistive technologies

2. Conformance Status

Current Standard

Our website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

WCAG 2.2 Level AA conformance means that our content satisfies all Level A and Level AA success criteria as defined in the WCAG 2.2 standards.

Assessment Method

Our accessibility compliance has been evaluated through:

  • • Automated accessibility testing tools
  • • Manual keyboard navigation testing
  • • Screen reader compatibility testing
  • • Expert accessibility review

Scope of This Statement

This statement applies to:

  • • Our main website: beyousupport.com.au
  • • Our online booking system
  • • Our contact forms and client portal
  • • PDF documents published after June 2025
  • • Email communications

This statement does not cover:

  • • Third-party content not under our control
  • • Archived content published before June 2025
  • • External websites we link to
  • • Social media platforms

3. Accessibility Features

Our website includes comprehensive accessibility features designed to ensure equal access for all users:

Navigation and Structure

  • • Consistent navigation throughout the site
  • • Descriptive page titles and heading hierarchy
  • • Skip navigation links to main content
  • • Breadcrumb navigation
  • • Sitemap available
  • • Logical reading order
  • • Clear page structure with landmarks
  • • Descriptive link text

Visual Design

  • • Sufficient color contrast (minimum 4.5:1 for normal text)
  • • Text resizable up to 200% without loss of functionality
  • • No reliance on color alone to convey information
  • • Focus indicators visible on all interactive elements
  • • Responsive design that works on various devices
  • • Clear visual hierarchy and layout

Content Accessibility

  • • Alternative text for all informative images
  • • Captions and transcripts for video content
  • • Clear and simple language where possible
  • • Tables with proper headers and captions
  • • Meaningful page titles
  • • Document structure using headings

Interactive Elements

  • • All functionality available via keyboard
  • • Form fields with clear labels and instructions
  • • Error messages that clearly identify issues
  • • Confirmation messages for form submissions
  • • Session timeout warnings with option to extend
  • • Touch targets minimum 48x48 pixels

Technical Accessibility

  • • Valid HTML markup
  • • Proper ARIA labels and landmarks
  • • Compatible with assistive technologies
  • • PDF documents with proper tagging
  • • Accessible document formats available
  • • Screen reader optimization
  • • Keyboard focus management
  • • Live regions for dynamic content
  • • Progressive enhancement approach

4. Known Limitations

Despite our efforts, some content may have accessibility limitations. We are working to address these:

Legacy PDFs (published before June 2025)

  • • May lack proper tagging and structure
  • • Alternative formats available on request
  • • Working to remediate high-priority documents

Complex Data Tables

  • • Some tables may be difficult to navigate with screen readers
  • • Summary information provided where possible
  • • Contact us for assistance interpreting data

Third-Party Integrations

  • • Payment gateway meets compliance but may have minor accessibility gaps
  • • Social media feeds have limited accessibility control
  • • Working with vendors to improve accessibility

5. Alternative Access Methods

We provide multiple ways to access our services and information:

Phone Support

Main: 0450 454 187

National Relay Service: 1800 555 727

In-Person Support

Office visits by appointment

Support completing online processes

Accessible meeting spaces available

Email Support

[email protected]

We respond within 24 hours

Alternative Formats Available

We provide information in various formats to meet different accessibility needs:

  • • Large print (18pt or larger)
  • • Easy Read versions
  • • Audio formats
  • • Electronic text for screen readers
  • • Braille (on request)
  • • Community languages
  • • Auslan interpreting services
  • • Video descriptions
  • • Plain English summaries

6. Feedback and Contact

We welcome your feedback on our website accessibility. Please let us know if you encounter accessibility barriers or need assistance.

Contact Our Accessibility Coordinator

Our Response Commitment

  • • Acknowledge receipt within 2 business days
  • • Provide initial response within 5 business days
  • • Work to resolve issues as quickly as possible
  • • Keep you informed of progress

We Welcome Feedback About

  • • Accessibility barriers you encounter
  • • Information needed in alternative formats
  • • Suggestions for improvement
  • • Assistance using our services
  • • Screen reader compatibility issues
  • • Mobile accessibility problems

7. Continuous Improvement

We are committed to continuous accessibility improvement through regular activities and initiatives:

Regular Activities

  • • Annual accessibility audits
  • • Quarterly automated testing
  • • User feedback integration
  • • Staff accessibility training
  • • Industry best practice monitoring

Current Initiatives

  • • Implementing WCAG 2.2 new success criteria
  • • Enhancing mobile accessibility
  • • Improving PDF remediation processes
  • • Expanding Easy Read content
  • • Developing accessibility training modules

Future Plans

  • • Mobile application with full accessibility
  • • Enhanced personalization options
  • • Automatic captions for live events
  • • Improved multilingual accessibility
  • • Advanced wayfinding features
  • • Voice navigation capabilities
  • • AI-powered accessibility tools
  • • Real-time accessibility monitoring
  • • User preference customization

8. Technical Specifications

Browsers Tested

  • • Chrome (latest version)
  • • Firefox (latest version)
  • • Safari (latest version)
  • • Edge (latest version)

Assistive Technologies Tested

  • • JAWS (Windows)
  • • NVDA (Windows)
  • • VoiceOver (macOS and iOS)
  • • TalkBack (Android)

Standards Applied

  • • WCAG 2.2 Level AA
  • • ARIA 1.2 Specifications
  • • HTML5 Semantic Elements
  • • Section 508 Refresh (where applicable)
  • • EN 301 549 (European Standard adopted in Australia)
  • • Australian Government accessibility standards

Need Help or Have Suggestions?

If you need assistance accessing our website or services, or have suggestions for improvement, please contact us. We're here to help ensure you can access all our services.

Call Us

0450 454 187

TTY via National Relay Service

Email Us

[email protected]

24-hour response time

Visit Contact Page

Contact Form

Accessible online form

This accessibility statement is available in Easy Read, large print, audio, and community languages upon request. We welcome feedback to help us improve accessibility for everyone.